Privacy Policy

Osare.io Ltd (company number 12719591, 18 Calverley Road, Epsom, Surrey, KT17 2NX, United Kingdom) is the controller for personal information described here. “Osare”, “we”, and “us” mean that company.

This public site

Browsing experiences does not require an account. We store your theme choice (light, dark, or match your device) in your browser’s local storage so the site can remember it. That storage stays on your device. Our hosting provider records ordinary technical logs, such as IP address and the page requested, so the site can run and so we can investigate abuse.

We use Google Analytics on this public site, and a separate Google Analytics property on the dashboard, to see which pages are used. Google receives the technical details described in the Cookie Policy. We do not use that information to build an advertising profile.

If you email hello@osare.io, we use that message and your address to reply and to keep a record of the conversation.

Accounts, bookings, and hosting

Sign-in, checkout, and the organiser dashboard are a separate site. If you book, we collect the details needed to complete the booking and to pass them to the organiser so they can host you: typically your name, email, and the experience, date, and payment status. If you host, we collect the account, listing, team, and payout details you enter.

We use this information to provide the booking, to show it in your dashboard, to email you about it, and to meet record-keeping duties.

Payments

Stripe processes guest payments on the organiser’s connected account and handles the organiser’s bank and identity checks for payouts. Stripe is a separate controller for the information it collects in its own onboarding and checkout flows. We receive payment status so we can show whether a booking is paid, refunded, or in dispute.

Who we share it with

We share booking details with the organiser of that experience, because they are the principal and need them to deliver it. We use infrastructure and email providers who process information on our instructions. We share information when the law requires it. We do not sell personal information.

How long we keep it

We keep booking and account records for as long as the account or booking needs them, and then for as long as we need them to meet legal duties and to resolve disputes. Theme storage stays in your browser until you clear it.

Your rights

Depending on your situation, you can ask us for a copy of your personal information, to correct it, to delete it, to restrict or object to how we use it, and to move information you provided to us. You can also complain to the Information Commissioner’s Office in the UK. To ask us about your information, email hello@osare.io.

More about cookies and local storage is in the Cookie Policy.